This post is for anyone with a Facebook page, because at some point or another you've gotten these messages. Today I've gotten over 40 messages from spam accounts on my client's accounts. Here's a how-to on stopping these spam messages!
What do the messages normally look like or say?
Example 1:
Important Notification:
Your Facebook page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies.
If you believe this to be a misunderstanding, we kindly request you to file a complaint seeking the reinstatement of your page prior to its removal from Facebook.
Request for Review: (link)
We understand that this situation may impact your ongoing business operations. However, please be informed that if we do not receive a complaint from you, our decision will be final.
Your cooperation and understanding are greatly appreciated. Should you have any inquiries or apprehensions, please feel free to reach out to us.
Sincerely,
Facebook Support Team
Example 2:
Example 3:
Note: You have to be on a computer, or use the Business Suite app on your phone for this to work.
Step 1: Go To Meta Business Suite & Open Your Inbox Settings
First step is going to be getting onto your page's profile on Meta Business Suite. Opening up your inbox, then going to your inbox settings. From there you'll click on the tab that says 'Chat Plugin'.
Step 2: Click "Customize Your Chat Plugin"
Once you get to your inbox settings, open up the "Chat Plugin" tab. From there, you'll be able to find the "Customize your Chat Plugin" settings in a dropdown menu. You'll want to click on that & open it up.
Step 3: Disbale "Guest Chat"
After opening the dropdown menu for customizing your chat plugin, you'll find a default setting called 'Guest Chat'. That's where the issue is coming from, and you need to turn that off to stop the spam messages.
And that's it!
I hope this helped you banish the spam from your inbox!
(Or at least some of it)